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EXCELLENT
150+ reviews on
EXCELLENT
150+ reviews on

Refund and Returns Policy

Thank you for shopping at domofresh.com! We appreciate your business and want to ensure that you have a great shopping experience with us. In the event that you are not completely satisfied with your purchase, we have outlined our return and refund policy below.

Return and Refund Policy

  1. Return Eligibility:
  • a. To be eligible for a return, the item(s) must be in their original, unopened, and unused condition, with all original packaging, labels, and tags intact.
  • b. The following items are non-returnable: perishable goods (e.g., fresh produce, frozen goods, and other grocery items with a limited shelf life), opened or used personal care products, opened or used health care products, and gift cards.
  • c. Items must be returned within 30 days of the delivery date.
  1. Return Process:
  • a. To initiate a return, please contact our customer service team at [email protected] with your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with a Return Authorization (RA) number and instructions on how to proceed.
  • b. You will be responsible for the cost of return shipping, except in cases where the item is defective, damaged, or an incorrect item was sent.
  • c. Please ensure that the returned item(s) are securely packaged and include your RA number and a copy of your original order receipt.
  • d. Once we receive your returned item(s), our team will inspect the condition of the products. If your return is approved, we will initiate a refund to your original method of payment.
  1. Refund Policy:
  • a. Refunds will be processed within 7-10 business days after we receive the returned item(s) and confirm their eligibility for a refund.
  • b. If the returned item is deemed ineligible for a refund (e.g., damaged, used, or missing parts), our customer service team will contact you to discuss your options.
  • c. In cases where an item is defective, damaged, or an incorrect item was sent, we will refund the full amount, including any applicable shipping fees.
  • d. For all other approved returns, the refund amount will be for the cost of the item(s), excluding any shipping fees.
  1. Exchanges:
  • a. We only offer exchanges for items that are defective, damaged, or if an incorrect item was sent. Please contact our customer service team at [email protected] with your order number and details about the issue to initiate an exchange.
  • b. Once the exchange is approved, we will provide you with instructions on how to return the original item and send you the replacement item.
  • If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us at [email protected]. We are here to help and ensure your satisfaction. Thank you for choosing domofresh.com for your everyday needs.